Social psychological metaphors for human-computer system design

It is noted that interpersonal relationships progress through specific phases which are affected in predictable ways by variables which are potentially controllable. Social-psychological research in these areas raises important issues to consider when designing human-computer systems. Attention to early human-computer encounters must enhance opportunities for repeated exposures under favorable circumstances. Displays and workstations should be more than functional; they should be attractive, comfortable, and inviting. System software must be relatively easy to learn and use. Building a deeper human-computer relationship requires clear communication which provides accurate, appropriate, and timely feedback. It is concluded that maintaining the human-computer relationship and optimizing system performance will be achieved only through careful consideration of issues related to authority, trust, function allocation, and autonomy