Title :
SQA-a customer service approach
Author :
Lowe, John E. ; Jensen, Bruce
Abstract :
For a beginning SQA (software quality assurance) professional or for someone unfamiliar with SQA, the authors discuss the SQA program goals, objectives, and benefits. They also provide information to convince management of the need and importance of an effective SQA program. A proven and effective SQA program is described. It is pointed out that the SQA professional will find that this program is easily implemented with positive results almost immediately
Keywords :
program testing; quality control; software reliability; customer service; software quality assurance; Customer service; Guidelines; Information management; Performance evaluation; Personnel; Project management; Quality assurance; Quality management; Software quality; Testing;
Conference_Titel :
Aerospace and Electronics Conference, 1991. NAECON 1991., Proceedings of the IEEE 1991 National
Conference_Location :
Dayton, OH
Print_ISBN :
0-7803-0085-8
DOI :
10.1109/NAECON.1991.165926
