DocumentCode
2301232
Title
SQA-a customer service approach
Author
Lowe, John E. ; Jensen, Bruce
fYear
1991
fDate
20-24 May 1991
Firstpage
1276
Abstract
For a beginning SQA (software quality assurance) professional or for someone unfamiliar with SQA, the authors discuss the SQA program goals, objectives, and benefits. They also provide information to convince management of the need and importance of an effective SQA program. A proven and effective SQA program is described. It is pointed out that the SQA professional will find that this program is easily implemented with positive results almost immediately
Keywords
program testing; quality control; software reliability; customer service; software quality assurance; Customer service; Guidelines; Information management; Performance evaluation; Personnel; Project management; Quality assurance; Quality management; Software quality; Testing;
fLanguage
English
Publisher
ieee
Conference_Titel
Aerospace and Electronics Conference, 1991. NAECON 1991., Proceedings of the IEEE 1991 National
Conference_Location
Dayton, OH
Print_ISBN
0-7803-0085-8
Type
conf
DOI
10.1109/NAECON.1991.165926
Filename
165926
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