Towards a standard for Service Behavior Trustworthiness Management

Trustworthiness is an important aspect of social interaction, but is difficult to assess when interacting with Internet based IT services which do not have the same social cues, and often leave users with strong concerns. Trustworthiness is therefore one of the key elements for successful IT service deployment. We analyze the concepts of trust and trustworthiness and sketch a Service Behavior Trustworthiness Management scheme aiming at improving the trustworthiness of IT services. The proposal is currently under further study and evaluation within ISO. A major standardization effort in this area is anticipated in the near future.