On the analysis of QoE-based performance degradation in YouTube traffic

YouTube is the most popular service in today´s Internet. Google relies on its massive Content Delivery Network (CDN) to push YouTube videos as close as possible to the end-users to improve their Quality of Experience (QoE), using dynamic server selection strategies. Such traffic delivery policies can have a relevant impact on the traffic routed through the Internet Service Providers (ISPs) providing the access, but most importantly, they can have negative effects on the end-user QoE. In this paper we shed light on the problem of diagnosing QoE-based performance degradation events in YouTube´s traffic. Through the analysis of one month of YouTube flow traces collected at the network of a large European ISP, we particularly identify and drill down a Google´s CDN server selection policy negatively impacting the watching experience of YouTube users during several days at peak-load times. The analysis combines both the user-side perspective and the CDN perspective of the end-to-end YouTube delivery service to diagnose the problem. The main contributions of the paper are threefold: firstly, we provide a large-scale characterization of the YouTube service in terms of traffic characteristics and provisioning behavior of the Google CDN servers. Secondly, we introduce simple yet effective QoE-based KPIs to monitor YouTube videos from the end-user perspective. Finally and most important, we analyze and provide evidence of the occurrence of QoE-based YouTube anomalies induced by CDN server selection policies, which are somehow normally hidden from the common knowledge of the end-user. This is a main issue for ISPs, who see their reputation degrade when such events occur, even if Google is the culprit.