Integration of a mixed-initiative dialogue manager into commercial IVR platforms

This paper describes the integration of the Dasa Dialogue Manager (DDM) into commercial IVR speech computer platforms. It is argued that system integration is facilitated if natural language understanding and mixed-initiative dialogue control are combined into a single module with a common API. The internal structure of the dialogue manager is described as well as the interface functions. An integration concept is presented which will allow system integrators to add sophisticated mixed-initiative dialogue management as an additional resource to their existing TVR platforms