Title :
Six sigma application in ACP sheet damage problem: A case study
Author :
Gupta, Kunal ; Garg, Mayank
Author_Institution :
Production & Ind. Eng. Dept., Delhi Technol. Univ., New Delhi, India
Abstract :
This paper follows DMAIC methodology of six sigma to identify and analyze the root causes of the problem of damage of ACP (Aluminum Composite Panel) sheets which leads to customer complaint and suggest solutions to counter it. This problem not only leads to decreased profits but also loss of revenue, loss of market share, and customer dissatisfaction.
Keywords :
aluminium; customer satisfaction; inventory management; sheet materials; sheet metal processing; six sigma (quality); ACP sheet damage problem; DMAIC methodology; aluminum composite panel sheet; customer complaint; customer dissatisfaction; market share loss; revenue loss; six sigma application; Companies; Floors; Industrial engineering; Logistics; Process control; Six sigma; DMAIC; Inventory management; Sheet damage; Six sigma; Warehouse problem; cause and effect diagram; pareto chart; process map;
Conference_Titel :
Reliability, Infocom Technologies and Optimization (ICRITO) (Trends and Future Directions), 2014 3rd International Conference on
Conference_Location :
Noida
Print_ISBN :
978-1-4799-6895-4
DOI :
10.1109/ICRITO.2014.7014678
