Title :
The queuing theory application in bank service optimization
Author :
Xiao, Huimin ; Zhang, Guozheng
Author_Institution :
Inst. of Inf. & Syst. Eng., Henan Univ. of Finance & Econ., Zhengzhou, China
Abstract :
Lines of waiting customers are always very long in most of banks. The essence of this phenomenon is the low efficiency of queuing system. In this paper, the queuing number, the service windows number and the optimal service rate are investigated by means of the queuing theory. In technology, the optimal problem of the bank queuing is solved. The time of customer queuing is reduced. The customer satisfaction is increased. It was proved that this optimal model of the queuing is feasible. By the example, the results are effective and practical.
Keywords :
banking; optimisation; queueing theory; bank service optimization; customer queuing; customer satisfaction; customers; optimal service rate; problem solving; queuing theory; service windows number; Business; Counting circuits; Customer satisfaction; Design optimization; Environmental economics; Finance; Innovation management; Queueing analysis; Systems engineering and theory; Technological innovation; M / M /s / ∞ Model; The Optimal Service Rate; The Queuing Theory;
Conference_Titel :
Logistics Systems and Intelligent Management, 2010 International Conference on
Conference_Location :
Harbin
Print_ISBN :
978-1-4244-7331-1
DOI :
10.1109/ICLSIM.2010.5461127
