The queuing theory application in bank service optimization

Author

Xiao, Huimin ; Zhang, Guozheng

Author_Institution

Inst. of Inf. & Syst. Eng., Henan Univ. of Finance & Econ., Zhengzhou, China

Volume

2

fYear

2010

fDate

9-10 Jan. 2010

Firstpage

1097

Lastpage

1100

Abstract

Lines of waiting customers are always very long in most of banks. The essence of this phenomenon is the low efficiency of queuing system. In this paper, the queuing number, the service windows number and the optimal service rate are investigated by means of the queuing theory. In technology, the optimal problem of the bank queuing is solved. The time of customer queuing is reduced. The customer satisfaction is increased. It was proved that this optimal model of the queuing is feasible. By the example, the results are effective and practical.

Keywords

banking; optimisation; queueing theory; bank service optimization; customer queuing; customer satisfaction; customers; optimal service rate; problem solving; queuing theory; service windows number; Business; Counting circuits; Customer satisfaction; Design optimization; Environmental economics; Finance; Innovation management; Queueing analysis; Systems engineering and theory; Technological innovation; M / M /s / ∞ Model; The Optimal Service Rate; The Queuing Theory;

fLanguage

English

Publisher

ieee

Conference_Titel

Logistics Systems and Intelligent Management, 2010 International Conference on

Conference_Location

Harbin

Print_ISBN

978-1-4244-7331-1

Type

conf

DOI

10.1109/ICLSIM.2010.5461127

Filename

5461127