Construction on logistics service quality system of chain convenience stores

Author

Chen, Huafei

Author_Institution

Sch. of Manage., Harbin Univ. of Commerce, Harbin, China

Volume

3

fYear

2010

fDate

9-10 Jan. 2010

Firstpage

1337

Lastpage

1340

Abstract

Logistics service quality of chain convenience requests small batch quality, multi-batch, high frequency, high-efficiency and low cost. Under this request building logistics service quality system. Using three-dimensional objectives system of logistics quality to define the method of logistics service quality position. Choosing logistics service quality factor, elaborating process factor in accordance with the requirements of ISO9000. Identifying the key elements of logistics service quality control by logistics ABC. Not only pointing out the problem of logistics service quality, but also giving the solution to increase the overall level of logistics services.

Keywords

logistics; quality control; ISO9000; chain convenience stores; logistics service quality control; logistics service quality factor; logistics service quality system; three-dimensional objectives system; Buildings; Business; Costs; Frequency; History; Logistics; Q factor; Quality control; Quality management; Supply and demand; Chain Convenience Stores; Logistics Service; Quality System;

fLanguage

English

Publisher

ieee

Conference_Titel

Logistics Systems and Intelligent Management, 2010 International Conference on

Conference_Location

Harbin

Print_ISBN

978-1-4244-7331-1

Type

conf

DOI

10.1109/ICLSIM.2010.5461182

Filename

5461182