Title :
E-commerce Performance Assessment Research Based on the D-S Theory and the Balanced Score Card Method
Author :
Liu, Peide ; Du, Zhengwei
Author_Institution :
Inf. Manage. Sch., Shandong Economic Univ., Jinan
Abstract :
Performance assessment is an important component of enterprisespsila strategy implementation and control. This paper proposed an E-commerce performance assessment method based on the D-S theory and the Balanced Score Card (BSC) method. With the BSC method, this paper analyzes the primary factors which should be considered to assess an E-commerce companypsilas performance from four aspects: the enterprise operating ability, the exterior customer relations, the Staff´s growth degree and the financial aspects. Also, this paper establishes the E-commerce performance assessment indicator system, and then establishes the performance assessment inference model with D-S theory method. Finally, this paper proves this methodpsilas usability through an example analysis.
Keywords :
customer relationship management; electronic commerce; D-S theory; balanced score card method; customer relations; e-commerce; enterprise strategy control; enterprise strategy implementation; performance assessment; Appraisal; Data processing; Electronic commerce; Engineering management; Information management; Information technology; Performance analysis; Seminars; Technology management; Usability; Balanced Score Card; D-S theory; E-commerce; performance assessment;
Conference_Titel :
Future Information Technology and Management Engineering, 2008. FITME '08. International Seminar on
Conference_Location :
Leicestershire, United Kingdom
Print_ISBN :
978-0-7695-3480-0
DOI :
10.1109/FITME.2008.149