Quality of service provision assessment for campus network

The paper presents a methodology for assessing the quality of service (QoS) provision for a campus network. The author utilizes the Staffordshire University´s network communications infrastructure (SUNCI) as a testing platform and discusses a new approach and QoS provision, by adding a component of measurement to the existing model presented by J.L. Walker (see J. Services Marketing, vol.9, no.1, p.5-14, 1995). The QoS provision is assessed in light of users´ perception compared with the network traffic measurements and online monitoring reports. The users´ perception of the QoS provision of a telecommunications network infrastructure is critical to the successful business management operation of any organization. The computing environment in modern campus networks is complex, employing multiple heterogeneous hardware and software technologies. In support of highly interactive user applications, QoS provision is essential to the users´ ever increasing level of expectations. The paper offers a cost effective approach to assessing the QoS provision within a campus network.