Integration of governmental services in semantically described processes in the Access-eGov system

This paper describes a ldquouser-centredrdquo approach to integration of services provided by the government in a ldquotraditionalrdquo (i.e. face-to-face) or electronic way, applied in the EU R&D project Access-eGov. Individual (ldquoatomicrdquo) services are integrated on semantic level (using semantic decription of existing services - either traditional or e-services) into a scenario, realization of which leads to a solution of a problem faced by the end users (citizens or businesses) in a given life event (e.g. how to get a building permit, establish company etc.). Benefits for the end users are twofold: firstly they are provided with higher value-added services - a scenario of services (consisting of a series of services, including their dependencies), not just a single services; the services in the scenario are personalised (i.e. adapted to his/her personal data and/or situation). In case some services in the scenario are available electronically, they can be also executed online, increasing thus ultimate benefits to the end user. First prototype of the Access-eGov platform was test and evaluated in three pilot applications in three EU countries.