DocumentCode
2352724
Title
Optimizing Cross Enterprise Collaboration Using a Coordination Hub
Author
Bagheri, Saeed ; Oppenheim, Daniel V.
Author_Institution
IBM Thomas J Watson Res. Center, Hawthorne, NY, USA
fYear
2011
fDate
March 29 2011-April 2 2011
Firstpage
565
Lastpage
571
Abstract
In this manuscript, we present a new system architecture for cross collaboration among multiple service enterprises. This collaboration is through relaxing the ideal skill set requirements and distributing service requests among the enterprises using an intelligent hub. The hub operates under knowledge of current and expected future service request arrival for all enterprises. We also present an optimal operation logistic for the hub under which objectives such as cost can be optimized. We illustrate the overall system operation as well as details of the coordination hub service request assignment strategy.
Keywords
corporate modelling; groupware; software architecture; coordination hub; cross enterprise collaboration; optimal operation logistic; system architecture; Collaboration; Context; Ecosystems; Globalization; Organizations; Schedules; enterprise ecosystem; globalization; service operation management; service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
SRII Global Conference (SRII), 2011 Annual
Conference_Location
San Jose, CA
Print_ISBN
978-1-61284-415-2
Electronic_ISBN
978-0-7695-4371-0
Type
conf
DOI
10.1109/SRII.2011.101
Filename
5958134
Link To Document