Platforms for Human-Human Interaction in Large Social Events

In this paper we present the evolution of QRouteMe, an information system built to provide people with rich user experiences when attending museums or exhibits. QRouteMe is a platform for indirect, mediated, and facilitated interactions among humans during large social events, by means of a wide variety of concurrent technologies and devices. The system evolution is analyzed according to the new human-to-human interaction (HHI) research domain. In particular, we show how QRouteMe has been adapted for the different events in which it has been used. We analyze and describe social interaction aspects during the events and we discuss some data and results. Finally we outline some possible future development of the platform.