A metrics framework for multimedia creation

The quality of multimedia systems can be defined using a hierarchical structure. Compared to software, more emphasis is needed towards content and human issues. Some existing concepts such as usability and reliability apply to content as well as functionality. For multimedia systems, a distinction is required between primary use and the indirect rewards that promote extended use of the system. Attention is also needed to choices of terminology, within the domain of quality, to suit the very diverse community of multimedia specialists