Title :
Service process analysis in knowledge-intensive business services
Author_Institution :
Coll. of Bus. Adm., Capital Univ. of Econ. & Bus., Beijing, China
Abstract :
Professional knowledge store and offering customer´s solutions, are important characteristics of KJBS (Knowledge-intensive business services), the process in knowledge transfer is the core business process that determines the competitiveness of KJBS. This paper attempts to analyze the buying motivation of customers, discusses the characteristics of KTBS provisions in detail, and focuses on knowledge processes involved in knowledge transfer, absorption and diffusion.
Keywords :
customer satisfaction; knowledge management; service industries; customer motivation; knowledge absorption; knowledge diffusion; knowledge transfer; knowledge-intensive business service; service process analysis; Companies; Industries; Knowledge based systems; Knowledge transfer; Technological innovation; Knowledge Transfer; Knowledge-Intensive Business Services; Process;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2011 8th International Conference on
Conference_Location :
Tianjin
Print_ISBN :
978-1-61284-310-0
DOI :
10.1109/ICSSSM.2011.5959406
