Title :
A study on the impact of hotel leaders´ psychological capital on employee engagement
Author :
Meng, Yi-shuang ; Qi, Shan-hong ; Li, Liang
Author_Institution :
Bus. Sch., Nankai Univ., Tianjin, China
Abstract :
Recently, employee engagement has become a hot topic in both practice and theory. However, there is little study on hotel employee engagement. As is known, the leadership is a very important factor to staff motivation; but what had happened in leader-member interaction. The purpose of this study was to analysis based on the theory of psychological capital and leader-number exchange (LMX), and then to construct a model of hotel leaders´ psychological capital and employee engagement.
Keywords :
employee welfare; hotel industry; industrial psychology; personnel; employee engagement; hotel leader psychological capital; leader-member interaction; leader-number exchange; staff motivation; Availability; Companies; Humans; Industries; Lead; Psychology; engagement; hospitality management; leadership; psychological capital;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2011 8th International Conference on
Conference_Location :
Tianjin
Print_ISBN :
978-1-61284-310-0
DOI :
10.1109/ICSSSM.2011.5959424
