DocumentCode
2371266
Title
Text mining for a clear picture of defect reports: a praxis report
Author
Kreyss, Jutta ; Selvaggio, Steve ; White, Michael ; Zakharian, Zach
Author_Institution
IBM Deutschland Entwicklung, Germany
fYear
2003
fDate
19-22 Nov. 2003
Firstpage
727
Lastpage
730
Abstract
We applied the text mining categorization technology, in the publicly available, IBM Enterprise Information Portal V8.1 to more than 15,000 customer reported, product problem records. We used a proven software quality category set to categorize these problem records into different areas of interest. Our intent was to develop a clear picture of potential areas for quality improvement in each of the software products reviewed, and to provide this information to development´s management. We present the benefits that can be gained from categorizing problem records, as well as the limitations.
Keywords
data mining; document handling; portals; quality management; software quality; IBM Enterprise Information Portal V8.1; problem record categorization; software product review; software quality category set; text mining; Customer satisfaction; Information management; Laboratories; Portals; Quality management; Silicon; Software development management; Software quality; Technology management; Text mining;
fLanguage
English
Publisher
ieee
Conference_Titel
Data Mining, 2003. ICDM 2003. Third IEEE International Conference on
Print_ISBN
0-7695-1978-4
Type
conf
DOI
10.1109/ICDM.2003.1251018
Filename
1251018
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