Title :
Early warning of failures through alarm analysis a case study in telecom voice mail systems
Author :
Levy, Dorron ; Chillarege, Ram
Author_Institution :
Comverse Technol. Inc., & Chillarege Inc., Wakefield, MA, USA
Abstract :
This paper presents three principles for alarm analysis to develop early warnings of failure. The concepts are illustrated with real data and experience drawn from Comverse voice mail systems installed by telecom service providers worldwide. The case study demonstrates practicality of the approach and insight to further advance this body of research.
Keywords :
computer telephony integration; software fault tolerance; voice mail; Comverse voice mail systems; alarm analysis; failure warning; telecom voice mail systems; Computer aided software engineering; Failure analysis; Reliability engineering; Software reliability; Speech analysis; Telecommunications; Voice mail;
Conference_Titel :
Software Reliability Engineering, 2003. ISSRE 2003. 14th International Symposium on
Print_ISBN :
0-7695-2007-3
DOI :
10.1109/ISSRE.2003.1251049
