Title :
The Deep Structure of Service Management
Author :
Kumaran, Santhosh ; Li, Yingjie ; Dhoolia, Pankaj
Author_Institution :
IBM T. J. Watson Res. Center, Yorktown Heights
Abstract :
This paper presents a new approach for the management and engineering of IT-enabled services. Based on the analysis of several real world application scenarios, we propose a "deep structure" for IT- enabled service management. We introduce the concept of a business artifact in defining this deep structure. We leverage this deep structure in conjunction with representational state transfer (REST) to design and build a platform for service management. Our approach radically simplifies the management and engineering of IT-enabled services and provides a highly flexible and end-user configurable system for service management.
Keywords :
Web services; computer network management; IT- enabled service management; World Wide Web; representational state transfer; Computer architecture; Conference management; Distributed computing; Engineering management; Globalization; Project management; Representational state transfer; Service oriented architecture; Surface structures; Web sites;
Conference_Titel :
e-Business Engineering, 2007. ICEBE 2007. IEEE International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-0-7695-3003-1
DOI :
10.1109/ICEBE.2007.100
