A study of employee competency in software process management

This paper presents the findings of a questionnaire survey conducted in a company to assess its employees´ competency in software process management. An overview of employee competency and its definition in the context of the survey are given. The Knowledge, Awareness and Practice (KAP) Model was specially designed and used to measure the level of competency of the software development team with respect to compliance with the key process areas (KPAs) of the Software Engineering Institute´s (SEIs) Capability Maturity Model (CMM). Other analyses made pertain to the aspects of familiarity and adequacy of training on the KPAs. The results of the measurement using the KAP Model, show 73.3% of the company employees are performing their jobs in compliance with the software development guidelines defined in CMM Levels 2 and 3, which the company currently implements