DocumentCode
2374551
Title
How useful is on-line help?: An observational study
Author
Abdullahi, Usman G. ; Alty, James L.
Author_Institution
Dept. of Comput. Studies, Loughborough Univ. of Technol., UK
fYear
1998
fDate
30 Nov-4 Dec 1998
Firstpage
94
Lastpage
101
Abstract
The paper reports results from an empirical study on online help usage conducted with a group of computer users who are professionals in their own areas, with variable experience in the applications examined. The study reveals that even experienced users find some aspects of existing online help systems difficult to use, and current versions are not well received. We identify three problems with online help-ontology, compartmentalisation, and the lack of an integrated base, and suggest possible solutions
Keywords
help systems; human factors; interactive systems; user interfaces; compartmentalisation; computer users; empirical study; experienced users; integrated base; online help systems; online help usage; ontology; professionals; Application software; Computer applications; Databases; Humans; Management training; Ontologies; Packaging; Text processing; Time measurement;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Human Interaction Conference, 1998. Proceedings. 1998 Australasian
Conference_Location
Adelaide, SA
Print_ISBN
0-8186-9206-5
Type
conf
DOI
10.1109/OZCHI.1998.732201
Filename
732201
Link To Document