Title :
The Study of Mobile Service Innovation on Service Performance
Author :
Chen, Yi-Chun ; Chen, Ja-Shen
Author_Institution :
Coll. of Manage., Yuan Ze Univ., Jhongli, Taiwan
Abstract :
The purpose of this study is to (1) understand the role of mobile service innovation, (2) investigate the extent of innovation orientation, IT readiness and alliance management capability enabling mobile service innovation, (3) realize whether mobile service innovation contribute to better innovation performance, and (4) examine the moderating effect of environment turbulence in the relationship between competences and mobile service innovation.
Keywords :
customer services; electronic commerce; innovation management; mobile computing; IT readiness; alliance management capability; customer service; environment turbulence; innovation orientation; mobile commerce; mobile service innovation; service performance; Collaboration; Companies; Information technology; Innovation management; Mobile communication; Technological innovation; mobile commerce; service innovation; service performance;
Conference_Titel :
Service Sciences (IJCSS), 2011 International Joint Conference on
Conference_Location :
Taipei
Print_ISBN :
978-1-4577-0326-3
Electronic_ISBN :
978-0-7695-4421-2
DOI :
10.1109/IJCSS.2011.51
