Title :
Notice of Retraction
Study on the Influence of Job Pressure on Staff´s Performance in Service Industry - Taking Emotional Labor and Job Burnout as Intermediaries
Author :
Yu Wei ; Zhang Yan
Author_Institution :
Shandong Univ. of Finance, Jinan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Staffs´ perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs´ emotional labor and job burnout significantly, lead to emotional burnout and then affect performance negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs´ emotional labor and job burnout for the purpose of improving staffs´ input and work efficiency.
Keywords :
employee welfare; occupational stress; service industries; emotional labor; job burnout; job pressure; pressure management; service industry; staff performance; Correlation; Electronic mail; Humans; Organizations; Psychology; Reliability; Standards organizations; emotional labor; job burnout; work performance; work pressure;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.771
