Title :
Electronic commerce customer relationship management (ECCRM) minitrack introduction
Author :
Romano, N.C. ; Fjermestad, J.
Author_Institution :
Oklahoma State University
Abstract :
Provides an overview of the technical articles and features presented in this minitrack.
Keywords :
Business; Customer relationship management; Data models; Educational institutions; Electronic commerce; Information management; Management information systems; Quality management; Technology management; Web and internet services;
Conference_Titel :
System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on
Conference_Location :
Big Island, HI
Print_ISBN :
0-7695-1435-9
DOI :
10.1109/HICSS.2002.994155
