A preliminary study on the role of simulation models in generating insights

The generation of insight from simulation models has received little attention in the discrete-event simulation (DES) literature. Often DES studies claim to have supported problem understanding and problem solving by creating new and effective ideas, however little empirical evidence exists to support these statements. This paper presents the design of an experimental study which aims to understand the role of simulation models in generating insights. Study participants are asked to solve a task based on a problem of a telephone service for non-emergency health care. One independent variable is manipulated: the features of the simulation model, forming three conditions. Participants either use the animation or only the statistical results of the model or no model at all to solve the task. The paper provides a preliminary analysis of the pilot tests, which indicates that simulation models may assist users in gaining better understanding and in achieving divergent thinking.