Knowledge management, knowledge management system, and organizational performance: An empirical study

Author

Han, Weihe ; Wang, Yi

Author_Institution

Post-doctoral Workstation in Bank of Beijing, Bank of Beijing, Beijing, China

fYear

2012

fDate

19-20 May 2012

Firstpage

2488

Lastpage

2492

Abstract

It is becoming important to verify the relationship among knowledge management (KM) practices, knowledge management system (KMS) and organizational performance. Yet little is known of how KMS supports knowledge management processes and affects the improvement of organizational performance. In order to close this gap, we conducted an empirical study in which 176 organizations with KM practices were involved. One research model is built up in which a mediated variable - KM Capability (KMC) is introduced. The SEM is applied to analyze the model. We found knowledge creation, knowledge organization and knowledge transfer process can promote knowledge management capability. KMS can improve the KMC and organizational performance indirectly through supporting KM processes.

Keywords

knowledge management; organisational aspects; KM capability; KM practice; KMC; KMS; SEM; knowledge creation; knowledge management capability; knowledge management process; knowledge management system; knowledge organization; knowledge transfer process; organizational performance; Analytical models; Knowledge transfer; Mathematical model; Organizations; Technological innovation; empirical study; knowledge management; knowledge management system; organizational performance;

fLanguage

English

Publisher

ieee

Conference_Titel

Systems and Informatics (ICSAI), 2012 International Conference on

Conference_Location

Yantai

Print_ISBN

978-1-4673-0198-5

Type

conf

DOI

10.1109/ICSAI.2012.6223559

Filename

6223559