Title :
Information systems success revisited
Author :
DeLone, William H. ; McLean, Ephraim R.
Author_Institution :
Kogod Coll. of Bus., American Univ., Washington, DC, USA
Abstract :
The DeLone & McLean IS Success Model (1992) has become a standard for the specification and justification of the measurement of the dependent variable in information systems research. Attempts to apply and test the model have resulted in both confirmation and challenges. This paper reviews and analyzes over 150 articles which have referenced the model over the past eight years in order to examine what more we have learned about measuring IS success. It highlights recent contributions to IS success measurement and proposes a Reformulated IS Success Model which recognizes and incorporates those contributions. The report concludes with recommendations for future IS success measurement.
Keywords :
information use; management information systems; DeLone-McLean information system success model; dependent variable; individual impacts; information systems research; net benefits; organizational impact; service quality; success measurement; Books; Conference proceedings; Educational institutions; Information systems; Investments; Management information systems; Measurement standards; Multidimensional systems; Taxonomy; Testing;
Conference_Titel :
System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on
Print_ISBN :
0-7695-1435-9
DOI :
10.1109/HICSS.2002.994345
