Information systems success revisited

Author

DeLone, William H. ; McLean, Ephraim R.

Author_Institution

Kogod Coll. of Bus., American Univ., Washington, DC, USA

fYear

2002

fDate

7-10 Jan. 2002

Firstpage

2966

Lastpage

2976

Abstract

The DeLone & McLean IS Success Model (1992) has become a standard for the specification and justification of the measurement of the dependent variable in information systems research. Attempts to apply and test the model have resulted in both confirmation and challenges. This paper reviews and analyzes over 150 articles which have referenced the model over the past eight years in order to examine what more we have learned about measuring IS success. It highlights recent contributions to IS success measurement and proposes a Reformulated IS Success Model which recognizes and incorporates those contributions. The report concludes with recommendations for future IS success measurement.

Keywords

information use; management information systems; DeLone-McLean information system success model; dependent variable; individual impacts; information systems research; net benefits; organizational impact; service quality; success measurement; Books; Conference proceedings; Educational institutions; Information systems; Investments; Management information systems; Measurement standards; Multidimensional systems; Taxonomy; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on

Print_ISBN

0-7695-1435-9

Type

conf

DOI

10.1109/HICSS.2002.994345

Filename

994345