Title :
Designing procedures as a foundation for instructions
Author :
Jansen, Caret ; Steehouder, Michaël
Author_Institution :
Eindhoven Univ. of Technol., Netherlands
Abstract :
Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions
Keywords :
technical presentation; instructional documents; sequential order; technical communication; user instructions; user procedure design; Animation; Consumer electronics; Government; Guidelines; Logic; Manuals; Software;
Conference_Titel :
Professional Communication Conference, 1997. IPCC '97 Proceedings. Crossroads in Communication., 1997 IEEE International
Conference_Location :
Salt Lake City, UT
Print_ISBN :
0-7803-4184-8
DOI :
10.1109/IPCC.1997.637025
