Analysing communication channels for social networks

Author

Durugbo, Christopher

Author_Institution

Centre for Concurrent Enterprise, Univ. of Nottingham, Nottingham, UK

fYear

2011

fDate

19-21 Oct. 2011

Firstpage

273

Lastpage

277

Abstract

Organisations communicate through verbal, written and electronic channels for the free flow of information. The ability to support this free flow or quality of information impacts on organisational efficiency. Using social network analysis, the paper compares and contrasts the social networks created by verbal, written and electronic communication channels in three companies. The created social networks are also analysed using measures of distance, density, degree and closeness.

Keywords

organisational aspects; social networking (online); closeness measure; communication channel analysis; degree measure; density measure; distance measure; electronic communication channels; information free flow; information quality; organisational efficiency; social networks; verbal communication channels; written communication channels; Communication channels; Communication networks; Companies; Educational institutions; Electronic mail; Level measurement; Social network services; communication; complex networks; information flow analysis; information quality; social network analysis; uncertainty;

fLanguage

English

Publisher

ieee

Conference_Titel

Computational Aspects of Social Networks (CASoN), 2011 International Conference on

Conference_Location

Salamanca

Print_ISBN

978-1-4577-1132-9

Type

conf

DOI

10.1109/CASON.2011.6085957

Filename

6085957