Social impact assessment of multipurpose ICT service by using GSF

We assessed a multipurpose Information and Communications Technology (ICT) service that provides multiple services by using a Gross Social Feel-good (GSF) index that we had previously used to assess single purpose services. It is difficult to integrate the assessment results of each service when assessing multipurpose services because of shared hardware and the synergy effect. However, we found that the multipurpose ICT service could be assessed well with the GSF index which indicates the users´ interest and satisfaction, and it was possible to incorporate shared hardware, the synergy effect and a weighting factor.