Organizational Determinants of Internally Perceived Website Effectiveness in State Health and Human Service Agencies

Government websites are presumed to confer numerous potential benefits and advocated for reasons such as improved information dissemination, transaction convenience, and coordination efficiency. Yet, little research exists measuring whether these presumed benefits are realized from an internal perspective. This paper examines possible predictors, associated with the general information technology and organizational theory literature, of perceived website effectiveness among employees of state health and human services agencies based on new data from the National Administrative Studies Project (NASP-II). Findings suggest website effectiveness is positively related to external political and business pressure, internal communication characteristics, innovative organization culture, and size. Effectiveness is negatively associated with red tape.