Combination of Interoperability Registries with Process and Data Management Tools for Governmental Services Transformation

Digital government applications are providing more and more electronic services on-line, for citizens and businesses worldwide. However, the new services are in many cases an exact electronic equivalent of existing manual services, thus failing to significantly reduce administrative burden and provide the promised productivity gains - both for the administrations and the final users. Interoperability Registries, as fully electronic repositories of the flow, the input and output documents and relevant standardization, pose as an infrastructure that can support electronic services composition and publishing. In the presented approach, the use of such registries is extended to cover the optimization of manual or electronic services towards citizens and businesses, through the use of Business Process Management and XML Authoring tools. Going beyond the current state of the art, the approach implies a model-driven transformation of service provision. The resulting infrastructure can then become a ubiquitous system, supporting service composition, automated execution and optimization.