The State of the Art of E-Government Services in Africa: An Analysis of Relevant Websites

The rate of adoption of information and communication technologies such as those necessary to provide e-government services by African countries is slow due to several factors such as infrastructure, literacy, economic development, and culture. Despite the obstacles, most African countries have made noticeable progress over the last couple of decades. Almost all African governments now have some presence on the Web including fully fledged e-government web portals, albeit in small numbers. However, the state of the art of e-government services in African countries is not well documented in detail. We present results of a comprehensive analysis of 468 e-government service websites with respect to the type of websites, services and features available, as well as the level of development of e-government services. We also compute e-government indexes, produce e-government rankings, and compare our rankings to previous ones. Recommendations for future researchers regarding frameworks used for computing e-government indexes are made.