Study of supplier support through new product development in system integration industry — Comparison of case studies based on different product newness

This study takes different degrees of product newness as a focus for examining both new and upgrade products as variable factor, as well as the issues and support involved in new product development. Six cases are used to analyze supplier support application. The study shows that enterprises should seek different degrees of support from suppliers when facing different technical and non-technical problems. Regarding technical issues, for really new products it is argument setting of supplier support; for upgrade products it is argument setting of supplier support. Regarding non-technical issues, for really new products these refer to planned applications of supplier support; for upgrade products these refer to planned applications of supplier support.