Inside Agile Processes: A Practitioner´s Perspective

Organizational agility is achieved through timely awareness and agile Business Processes (BPs). Yet, in Business Process Management (BPM), agility tends to be associated only with operational BPs and is often reduced to technical agility. This paper argues that agility should be investigated in the context of other types of processes, especially knowledge-intensive emergent business processes (EBPs), as they are, by definition, agile. This paper describes an action research project that uses a holistic model of BPM to investigate a real-life example of EBPs, taking a practitioner´s perspective.