Establishing and Structuring Criteria for Measuring Knowledge Management Efforts

Establishing criteria for knowledge management is an imperative aspect of management as it helps determine results. Our research indicated that widely-accepted criteria and performance measures have not been developed for knowledge management. Our survey-based research, which used a questionnaire targeting knowledge management professionals as respondents, was aimed at establishing criteria for assessing knowledge management success. Using these criteria, a computer-assisted model is used to understand the shared underlying organizational framework in which KM operates and to identify how these criteria were linked. These relations should be explored and utilized to improve organizational performance. Future research should focus on translating the soft measures of knowledge management into detailed metrics.