Title :
Quality improvement that improves patient satisfaction
Author :
Milosevic, Dragan Z. ; Bayyigit, Mete ; Daim, Tugrul
Author_Institution :
Eng. Manage. Program, Portland State Univ., OR, USA
Abstract :
Although many practitioners believe there is value in total quality management (TQM) initiatives, it sounds fair to demand empirical evidence of its positive role in improving patient satisfaction in the health care industry. The authors study found evidence that TQM made a difference in improving patient satisfaction in a US government clinic
Keywords :
health care; management; patient care; quality control; TQM initiatives; USA; government clinic; health care industry; patient satisfaction; total quality management; Cities and towns; Continuous improvement; Costs; Government; Industrial engineering; Medical services; Quality management; Research and development management; Time measurement; Total quality management;
Conference_Titel :
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location :
Portland, OR
Print_ISBN :
0-7803-3574-0
DOI :
10.1109/PICMET.1997.653629
