The influence of organization control on hospital service quality

This research is in progress as part of the development model of service quality that already exists. Research on the effects of organizational control on the quality of service has not been done. The objective of this preliminary study is to identify the influence of organizational control on the quality of hospital services. Many studies about service quality have been conducted by previous studies. The research findings indicate that the control of the organization is an important variable that needs to be included into the model of service quality of hospital services. The diagnostic control system was applied in implementing the control at the hospital, while the general condition of service quality has been good except for infrastructure and quality of personal services. The research findings of this study will be use to complete the model of service quality that already exist.