Improving Fort Carson´s Soldier Readiness Point

The Soldier Readiness Point at Fort Carson, Colorado suffers from long soldier wait times and low throughput caused by poor command and control, limited building capacity, and poor flow through the site. By applying systems thinking and simulation to this complex problem, it is possible to identify key opportunities for improvement. Fort Carson´s SRP Site is operating at near maximum capacity and the application of loading strategies failed to produce substantial gains, however, the increase of onsite servers at key bottlenecks as well as the reduction of those requiring testing by sending them to offsite testing before entering the system proved very effective in increasing throughput and reducing wait times.