DocumentCode
2430163
Title
Comparing two software emergency process models
Author
Snygg, Joakim ; Kajko-Mattson, Mira ; Hammargren, Emil
Author_Institution
Dept. of Comput. & Syst. Sci., Stockholm Univ., Stockholm, Sweden
fYear
2012
fDate
2-3 June 2012
Firstpage
150
Lastpage
159
Abstract
Organizations need guidance on how to efficiently manage emergency software problems. Such guidance, however, is available in only one process model today, CM3: Emergency Problem Management. In this paper, we compare CM3: Emergency Problem Management with an industrial software emergency process model. Our comparison results lead to the extensions of CM3: Emergency Problem Management with a pre-alert phase and a co-ordination of the management of emergency software problems with a crisis management process.
Keywords
software development management; software maintenance; CM3; crisis management process; emergency software problem management; industrial software emergency process model; organization; prealert phase; software maintenance; Companies; Crisis management; Finance; Force; Software; alert phases; incident; maintenance; operational levels; severity algorithm; software process;
fLanguage
English
Publisher
ieee
Conference_Titel
Software and System Process (ICSSP), 2012 International Conference on
Conference_Location
Zurich
Print_ISBN
978-1-4673-2351-2
Electronic_ISBN
978-1-4673-2350-5
Type
conf
DOI
10.1109/ICSSP.2012.6225960
Filename
6225960
Link To Document