DocumentCode
2431621
Title
A brief understanding of quality variation a comparison of training programs in FOHs and COHs in China
Author
Cui, Zheng ; Li, Yanyan ; Wei, Zhonglong ; Wang, Guoshun
Author_Institution
Marketing Dept., Bus. Univ., Beijing, China
fYear
2011
fDate
8-11 Jan. 2011
Firstpage
749
Lastpage
752
Abstract
One of the key elements for achieving service excellence in all service businesses is appropriate training. Organisational goals can not be reached without qualified trained staff. This paper seeks to compare and contrast hospitality training system practices of Chinese Owned Hotels (COHs) and Foreign Owned Hotels (FOHs) in the Chinese hotel industry. It´s hoped to gain an understanding of the relative merits and deficiencies of both systems.
Keywords
hotel industry; management training; personnel; Chinese hotel industry; Chinese owned hotels; foreign owned hotels; hospitality training system; quality variation; training programs; Human resource management; Humans; Industries; Systematics; Training; China; service quality; training;
fLanguage
English
Publisher
ieee
Conference_Titel
Management Science and Industrial Engineering (MSIE), 2011 International Conference on
Conference_Location
Harbin
Print_ISBN
978-1-4244-8383-9
Type
conf
DOI
10.1109/MSIE.2011.5707516
Filename
5707516
Link To Document