Research on the Evaluation Method for Enterprise Knowledge Management Performance Based on Triangular Fuzzy Number

Author

Zhu, Xing-Yan ; Wu, Ying-Liang

Author_Institution

Dept. of E-Bus., South China Univ. of Technol., Guang Zhou, China

fYear

2010

fDate

7-9 May 2010

Firstpage

1911

Lastpage

1914

Abstract

To evaluate exactly the performance of knowledge management (KM) is an important part of the construction of enterprise knowledge management systems. Based on enterprise capital, a performance evaluation index system has designed by using intellectual capital, organization capital and market capital as subjects in this paper. In order to realize quantitative calculation for qualitative index, a fuzzy calculation method, that is triangular fuzzy number (TFN) evaluation method is proposed. Then the method´s theory and steps are discussed. Finally, the empirical study has been done on three IT enterprises, use TFN method to evaluate their KM performance, and some improvement suggestions are given based on evaluation results.

Keywords

commerce; fuzzy set theory; knowledge management; enterprise capital; enterprise knowledge management performance; enterprise knowledge management systems; evaluation method; fuzzy calculation method; intellectual capital; market capital; organization capital; performance evaluation index system; qualitative index; triangular fuzzy number; Electronic government; enterprise capital; index system; knowledge management; performance evaluation; triangular fuzzy number;

fLanguage

English

Publisher

ieee

Conference_Titel

E-Business and E-Government (ICEE), 2010 International Conference on

Conference_Location

Guangzhou

Print_ISBN

978-0-7695-3997-3

Type

conf

DOI

10.1109/ICEE.2010.483

Filename

5592727