An integrated approach of analysing a production system´s PMS: A case study

This study is based on in-depth empirical data taken, as an outside-observer, from a medium-size enterprise. It provides hard evidence of the new non-financial Keys Performance Indicators (KPIs)´ efficiency to evaluate a production system´s (PS) performance. It has been proven that the use of only the internal performance measurement system (PMS) is not enough as a significant measurement. The need of an external performance measurement (PM) is very important. As will be demonstrated the combination between the new non-financial PMSs and the systemic approach; a vital tool to support the continuous improvement of a PS´s performance.