Title :
Awareness extensions in workflow management Systems-Elements for collaboration and process learning
Author :
De Araujo, Renata Mendes ; Borges, Marcos R S
Abstract :
Workflow management systems offer an initial set of awareness information about process definition and enactment that can help organizations to be aware of how they perform their work. The aim of this paper is to discuss and suggest how workflow systems could be extended with new awareness resources that would help users to be aware of collaboration in the processes they take part in and, consequently, understand, learn and improve their work.
Keywords :
groupware; workflow management software; awareness extensions; collaboration; process learning; workflow management systems; Business process re-engineering; Collaboration; Collaborative work; Knowledge management; Performance gain; Productivity; Workflow management software;
Conference_Titel :
Computer Supported Cooperative Work in Design, 2002. The 7th International Conference on
Print_ISBN :
85-285-0050-0
DOI :
10.1109/CSCWD.2002.1047717
