Title :
User Evaluations Service Quality on E-Tax Filing Satisfaction within the Public Sector
Author :
Chumsombat, Nakanya
Author_Institution :
Assumption Univ., Bangkok, Thailand
Abstract :
The purpose of this research is to investigate the factors influencing satisfaction on e-tax filing (e-Revenue) of SMEs in Thailand. The data were collected from 415 respondents using the service. The website service quality dimensions in this study consist of information quality, system quality and service quality. The related hypotheses were tested using structural equation modeling. The researcher found that information quality, system quality in terms of functionality, system quality in terms of usefulness and service quality have a positive significant relationship with user´s satisfaction on e-tax filing of SMEs.
Keywords :
Web sites; government data processing; public administration; small-to-medium enterprises; statistical analysis; tax preparation; SME; Thailand; Web site service quality dimension; e-tax filing satisfaction; information quality; public sector; small and medium enterprises; structural equation modeling; system quality; user evaluation service quality; Aging; Electronic government; Equations; Mathematical model; Reliability; Standards; e-tax filing satisfaction; information quality; service quality; system quality;
Conference_Titel :
Computational Science and Engineering (CSE), 2014 IEEE 17th International Conference on
Conference_Location :
Chengdu
Print_ISBN :
978-1-4799-7980-6
DOI :
10.1109/CSE.2014.187
