Business-Oriented Capacity Planning of IT Infrastructure to Handle Load Surges

This work proposes a business-oriented approach to designing IT infrastructure in an e-commerce context subject to load surges. The main difference between the proposed approach and conventional ones is that it includes the negative business impact - loss - incurred due to IT infrastructure failures and performance degradation. The approach minimizes the sum of infrastructure cost and business losses, rather than only considering infrastructure cost. A complete example scenario shows the value of the method