Quality evaluation of information technology project - A multicriteria approach

This paper presents a multicriteria methodology aimed at evaluating the quality of information technology (IT) projects. This assessment is derived from expert judgments regarding some aspects that are critical to project management. These criteria were obtained through a literature review and a questionnaire. For the development of this assessment fuzzy logic and multicriteria method SMARTS were used. In order to illustrate the application of the model a numerical example based on a hypothetical case is presented.