Enhancing customer satisfaction and operational excellence by deploying an integrated distribution management system (IDMS) at Stedin

Electric distribution utilities are continuously investigating opportunities and solutions to enhance customer satisfaction, and reduce operational costs whilst supplying electricity reliably and securely. To accomplish this, distribution utilities have been investing in making their distribution grids smarter with new hardware technology and software platforms, while also re-engineering core operational business processes for improved efficiency. This paper will address distribution operational challenges and technology solutions being deployed at Stedin in the Netherlands. The paper will also describe some of the organizational challenges and potential solutions in deploying smart grid technologies.