DocumentCode :
2477657
Title :
How outage management systems can improve customer service
Author :
Kearney, Steve
Author_Institution :
ConnexT Inc., USA
fYear :
1998
fDate :
26-30 April 1998
Firstpage :
172
Lastpage :
178
Abstract :
This paper presents how currently, implemented outage management systems (OMS) can improve an electric utility\´s operations and provide additional customer services for that utility. These systems have been developed with interfaces into supervisory control and data acquisition (SCADA), automatic meter reading systems (AMR), utility call centers, customer information systems (CIS), and an automated mapping/facility management/geographic information system (AM/FM/GIS) systems. These systems are currently reducing the average outage restoration by over 30%, in comparison to utility control centers that do not have an integrated outage management system. OMS technology has progressed into determining "where" the actual outage has taken place. This has improved the dispatching of crews, provided the utility\´s customer service representatives with up-to-date outage knowledge and increased the effectiveness of outage restoration personnel. Overall reliability of the electric system has improved due to shorter outages and customer satisfaction is increased due to these shorter restorations.
Keywords :
SCADA systems; electrical faults; electricity supply industry; power system control; power system measurement; power system reliability; power system restoration; telemetry; AM/FM GIS; SCADA; automatic meter reading; customer information systems; customer satisfaction; customer services; electric utility; maintenance crew dispatching; outage management systems; outage restoration; outage restoration personnel; power network reliability; power system automation; utility call centers; utility control centers; Automatic control; Automatic meter reading; Computational Intelligence Society; Control systems; Customer service; Dispatching; Geographic Information Systems; Information management; Management information systems; SCADA systems;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Transmission & Distribution Construction, Operation & Live-Line Maintenance Proceedings, 1998. ESMO '98. 1998 IEEE 8th International Conference on
Conference_Location :
Orlando, FL, USA
Print_ISBN :
0-7803-4883-4
Type :
conf
DOI :
10.1109/TDCLLM.1998.668370
Filename :
668370
Link To Document :
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