Title :
Hourly metering opens for new business opportunities and improved customer service
Author :
Lagerquist, Ylva ; Gunbrant, Stefan
Author_Institution :
Vattenfall Eldistribution AB, Stockholm, Sweden
Abstract :
Vattenfall has completed a large evaluation of actual customers´ interest in more advanced consumption services accessible through the Internet. Approximately 2500 private customers in Sweden participated in the 12-month test, giving them the opportunity to follow up on their electricity consumption on an hourly level. The result from this test is now the base for Hourly Metering roll-out in Sweden related to the new legislation.
Keywords :
Internet; customer services; power consumption; power engineering computing; smart meters; Internet; Sweden; Vattenfall; customer service; electricity consumption; hourly metering;
Conference_Titel :
Electricity Distribution (CIRED 2013), 22nd International Conference and Exhibition on
Conference_Location :
Stockholm
Electronic_ISBN :
978-1-84919-732-8
DOI :
10.1049/cp.2013.1157
